jy99 Privacy Policy

1 General Overview

jy99 is a Bangladeshi online gaming platform that provides a safe, transparent, and enjoyable gaming experience for Bengali-speaking players. This privacy policy ("Policy") explains in detail how we collect, store, process, use, and protect the personal information of you — the user of our website jy99.lat.

By using our platform, you agree to the terms of this policy. If you have any questions, please contact us.

Scope of Application

This privacy policy applies to the following:

• All registered members and visitors of the jy99.lat website
• Those who have created an account or begun the registration process
• Those who have contacted us via live chat support or email
• Those who have participated in our promotional offers or bonus programs
• Those who have used our payment services

Personal Identification Information

jy99 may collect the following information during account registration:

• Full name and date of birth (for age verification)
• Email address and national ID number
• Residential address and nationality
• Chosen username and password (stored in encrypted form)
• Mobile number (for service communication — never displayed publicly)

Financial Information

We collect payment-related information to facilitate deposits and withdrawals. This information includes:

• bKash, Nagad, Rocket, or Upay account numbers (for transaction verification)
• Bank account details (for bank transfers)
• Transaction history and amounts
• Date and time of deposit and withdrawal requests

We do not store full card numbers or banking passwords. All financial information is protected through SSL encryption.

Technical and Usage Information

Some information is automatically recorded when you visit and use our platform:

• IP address and device type
• Browser type and version
• List of pages visited and duration of visit
• Referral URL (where you came from before reaching our site)
• Gaming session data, betting history, and win/loss records
• Information collected through cookies and similar tracking technologies

3 How We Use Your Information

jy99 uses collected information only for the following legitimate purposes:

• Account management: To complete registration, login, and identity verification processes.
• Financial transactions: To receive deposits, process withdrawals, and prevent fraud.
• Customer service: To respond to your requests, complaints, and questions.
• Security: To detect and prevent illegal activity, account hacking, and fraud.
• Responsible gaming: To identify potentially problem gamblers and provide support.
• Service improvement: To improve the functionality and usability of the platform.
• Communication: To send important notices, policy changes, and service-related information.
• Legal obligations: To comply with applicable laws and regulations.

Marketing Communications

With your explicit consent, we may send you information about promotional offers, bonus notifications, and special events. You may opt out of such communications at any time — contact our support team.

We never sell your information for third-party marketing purposes.

When Information Is Shared

jy99 never sells or rents your personal information to third parties. Information may be shared in the following limited circumstances:

• Payment processors: With bKash, Nagad, Rocket, Upay, or banking partners to complete transactions — only the necessary information.
• Identity verification services: To complete the KYC (Know Your Customer) process.
• Legal authorities: To relevant authorities in the case of a court order or legal obligation.
• Technical service providers: Server management and security service providers — under strict confidentiality agreements.
• Fraud prevention: For detecting illegal activity.

Outside of the above cases, we will not provide your information to anyone without your permission.

What Cookies Are and How We Use Them

Cookies are small text files stored in your browser. When you visit jy99.lat, various types of cookies are used:

• Essential cookies: To maintain login sessions and ensure security — without these, the platform cannot function properly.
• Functionality cookies: To remember your preferences (such as language settings).
• Analytics cookies: To understand how the site is used — completely anonymous data.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the platform.

Technical Protection

jy99 applies industry-standard security measures to protect your information:

• All connections are secured with SSL/TLS encryption
• Sensitive data is stored with AES-256 grade encryption
• Passwords are always stored in hashed and salted form — even our staff cannot read them
• Regular security audits and vulnerability assessments are conducted
• Firewall and intrusion detection systems remain active
• Server access is restricted to authorized personnel only

Data Retention Period

We do not retain any information longer than necessary. General guidelines are:

• Active account data: for as long as the account remains open
• Financial transaction records: for the period required by law
• Data after account closure: for the duration required to meet legal obligations
• Communication records: for a reasonable period after support is resolved

Once the retention period ends, data is securely deleted or anonymized.

Age Restrictions

jy99 is a platform for those aged 21 and above only. We do not knowingly collect any information from minors or provide services to them.

Age verification is mandatory during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and all related information will be deleted.

If parents or guardians believe their underage child is using our platform, please contact us immediately at [email protected].

External Service Providers

Our platform uses software from various game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. These providers may have their own privacy policies that apply to your interactions with them.

Payment service providers such as bKash and Nagad have their own privacy policies. jy99 is not responsible for the data protection practices of these third parties.

We maintain strict data processing agreements with all third-party partners to keep your information secure.

10 Update Process

jy99 reserves the right to update this privacy policy from time to time due to service improvements, legal changes, or business reasons.

For significant changes, we will:

• Display a clear notice on the website
• Notify registered users by email
• Publish the date of the change on the website

Continued use of the platform after an update indicates your acceptance of the revised policy. We recommend checking this page regularly.

International Service Operations

Our servers may be located in various countries. Your data may be transferred outside Bangladesh for processing. For any such transfer, we ensure that:

• Appropriate data protection measures are in place at the destination
• The relevant service providers comply with our privacy standards
• Transfers are conducted in accordance with applicable laws and regulations